The 24/7 automated
Bill Payment Kiosk Machine that
keeps track of your payments.

What Is a Bill Payment Kiosk Machine?

A bill payment kiosk is a self-service kiosk machine that accepts a bill payment for any specific service or product offered. Bill payment kiosks are widely deployed in the service sector. Most of us are familiar with these machines deployed in telecom, health-care, banking, entertainment, transportation, government etc. Bill payment kiosks eliminate human intervention at cash collection points. The service providers may install fully-equipped bill payment kiosks to automate the collection process. It helps eliminate the monotonous jobs of the employees and, in the process, reassign them to tasks that would bring more value to the organization.

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Types of Panashi bill payment kiosks

bill payment kiosk for indoor

Indoor Kiosk

Indoor kiosks are more compact than outdoor ones and come in a wide range of sizes and designs. From tablet-sized to freestanding ones, indoor kiosks have the advantage of flexibility.

bill payment kiosk for outdoor

Outdoor Kiosk

Outdoor kiosks are all-weather kiosks that are deployed for outdoor requirements. They withstand rain, snow, heat and offer uninterrupted operation. They are usually free-standing and strongly-built to withstand external impacts.

bill payment kiosk semi outdoor

Semi-Outdoor Kiosk

Semi outdoor kiosks are usually installed adjacent to the building premises, inside a roofed cabin which permits external access for the customers.

custom bill payment kiosk

Custom Kiosk

Custom kiosks are manufactured to meet specific requirements of the clients. The size and design aspects vary to suit those requirements. Our team at Panashi, design and manufacture custom bill payment kiosks that suit the unique requirements of the client.

Benefits to users while using bill payment machine

The benefits are so obvious and they deal with practicality.

  • Convenience – the user or customers can make use of the bill payment kiosk at their convenience. If the bill payment kiosk machine is installed at all important locations, customers needn’t have to visit the collection point of the service provider. Bill payment kiosk becomes a rewarding option in remote locations where a physical branch or collection center is not feasible. Here, a small footprint kiosk can serve the purpose with minimum investment.
  • Freedom – Automated bill payment solutions offer considerable freedom to the customers when it comes to purchasing products and services.
  • Saves time – Self-service kiosks are known for their efficient functioning, and software capabilities. These self-service kiosk for payment save the precious time of the customers which is otherwise lost in the queue.

Loaded with diverse payment options

  • Accepts cash in any all denominations.
  • Panashi payment kiosks accept cash, card and cardless payment.
  • Accepts, Apple pay, Google pay payment platforms.

Benefits to the business

  • In a business-perspective, the benefits are highly rewarding and liberating.
  • Appealingly designed, intuitive interface – Panashi bill payment kiosks are meticulously designed. The design and interface aspects attract customers to the kiosk.
  • Avoid long queues – customers can avoid the long queues and pay their bills hassle-free.
  • Fast, uninterrupted service – Automated bill payment kiosk machines provide fast, efficient service.
  • Better employee utilization– the business may re-assign the employees to accomplish value-addition tasks.
  • Allows remote monitoring – the kiosk machine can be accessed and monitored from a single point to track payments. You may engage multiple kiosk machines in a network and monitor the performance of an integrated system. Based on the number of machines installed, both individual and collective performance-monitoring are possible.
  • Direct customer involvement – the interaction takes place between the business and the customer. The specific action to be taken is decided by the customer and there is no 3rd party involved. Fast, efficient service clubbed with user-freedom leads to improved customer satisfaction. And it is a universally accepted fact that satisfied customers, in turn, bring in new customers.
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Features of bill payment kiosk machines

  • Plethora of sleek and modern designs with minimal footprint
  • Endless customization
  • Kiosk machines that fit all environment, indoor, outdoor, semi-outdoor, desktop etc.
  • Customized designs and branding as per client’s requirement
  • Highly scalable system
  • Intuitive graphical user interface (GUI)
  • Easy integration
  • Quick delivery
  • High availability and flexibility
  • Best support services

Our team is a group of young, dynamic and experienced professionals who love what they do. Get in touch with Panashi designers and technical experts for anything related to kiosk, be it consultation or installation. We are at your service!

A typical bill payment kiosk is equipped with integral hardware and software components to streamline the customer payment process.

Hardware components like touchscreen display, keypad/keyboard, card reader or NFC reader (for contactless payments), cash acceptor/dispenser, coin acceptor/ dispenser, barcode scanner, pin pad, printer, etc. are common in payment kiosk machines.

When it comes to software components, the payment kiosk terminal comprises major software modules as the kiosk OS, kiosk client application, kiosk server application, and a web application to manage kiosk terminals. Panashi’s payment kiosk software is a client-server application built on microservice architecture to enhance the security, flexibility and scalability. When it comes to software components, the payment kiosk terminal comprises major software modules as the kiosk OS, kiosk client application, kiosk server application, and a web application to manage kiosk terminals. Panashi’s payment kiosk software is a client-server application built on microservice architecture to enhance the security, flexibility and scalability.

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bill payment kiosk machine dubai

Bill payment Kiosk machine – Support and Maintenance

Panashi provides routine maintenance and reliable support to guarantee that your kiosks are operational at all times. Our committed staff is here to assist you with any problems that may come up.

We’ve a full-fledged support and maintenance system devised to deal with any unforeseen scenario.

Software maintenance

As part of the payment kiosk software maintenance, we provide all the necessary technical assistance to fix software errors and bugs through remote monitoring. We provide the necessary updates and patches to maintain and enhance the performance and security of the software from time to time.

Round-the-clock ticketing system

We’ve a full-fledged 24/7, ticketing system in place that helps our esteemed clients raise tickets whenever they encounter any software or hardware-related issues. The automated response system facilitates quick acknowledgement to the issues raised by the clients. Prioritizing the issues and assigning them to the suitable service agent leads to faster resolution.

Hardware maintenance

As per the warranty agreement, we provide prompt replacement of kiosk spare parts, to reduce system downtime. Therefore, we keep adequate quantity of kiosk hardware components to ensure minimal downtime of client’s payment kiosk. The kiosk hardware peripherals are warranted against all manufacturing and technical defects for the term of the agreement. Upon hardware failure, our team is fully-equipped to provide remote assistance or a site visit (if the situation demands) as part of the troubleshoot assistance.

Preventive maintenance

When it comes to maintenance and system support, our team is trained to be highly proactive. Preventive maintenance is a proactive approach to system maintenance that facilitates peak performance of the payment kiosk machine and helps avert unforeseen failures. Systematic preventive maintenance significantly improves kiosk uptime by identifying and fixing the potential issues in advance, before they cause any malfunctioning of a component or the machine as a whole. We perform preventive maintenance of bill payment kiosk quarterly. However, we are flexible to carry out preventive maintenance according to the client’s requirement and service-level agreement signed. Preventive maintenance helps you save significant expenses by averting kiosk breakdowns, avoid replacement of costly components, and improve the machine’s operational efficiency. This preventive approach also helps to extend the lifespan of various kiosk components. Afterall, smooth and reliable operations clubbed with reduced system downtime improve customer satisfaction.

Payment kiosk machine – use case scenarios

Our flexible, and reliable bill payment kiosk machines are high versatile and can be deployed across a wide range of industries. The business sector or industries that can leverage the benefits of Panashi self-service machines are listed below.

  • Banking and finance sector – Banking kiosks serve as automated tellers and assist customers with a plethora of banking services. The customers can also make use of these interactive machines to perform payments related to loan repayments, credit card payments, insurance premiums etc.
  • Hospital and healthcare sector – Hospitals and healthcare industry may invest in hospital kiosks for patient check-in and managing payments related to medical tests, check-ups, etc.
  • Government institutions – Government institutions and agencies can rely on government kiosks to streamline and expedite their services. Citizens may easily pay their bills like water bills, electricity bills, and other service-related payments via utility payment kiosks.
  • Telecom sector – Telecom companies may employ telecom kiosks to handle service-related payments of various kinds.
  • Transportation sector – Self-service kiosks are perfectly suitable for railways, bus depots and other public transportation terminals in connection with purchase of tickets.
  • Hospitality sector – the hospitality sector makes use of payment kiosks in restaurants, event settings, theme parks and hotels. Customers can easily order their preferred food and make their payments via a restaurant kiosk. Similarly, in hotel settings, visitors and guests can perform check-in and make room-rent payments via hotel-check-in kiosks. Event-organizers and theme parks may deploy a Ticketing kiosk to streamline the ticketing functions and the associated payments.
  • Retail sector – Payment kiosks are widely used in the retail sector to take care of customer payments with utmost efficiency. Apart from retail payment collection, the kiosk machine can be used as an effective advertisement and branding portal.
  • Non-profits – Non-profit organizations and charitable institutions can deploy charity kiosks to streamline charity campaigns and collect donations from donors. These charity kiosks can also be used as digital interactive screens for advertisements. The charity can effectively communicate their campaigns with the public, if they could place such screens at high footfall locations.