Video Conferencing Kiosks

How Video Conferencing Helps in Self-Service Kiosk Interactions

Video conferencing has become an integral aspect of day-to-day communication these days. The technology was first launched for commercial purposes in 1968, in it’s crudest and basic form by AT&T at the World’s Fair event conducted in New York. Those days, the technology came with a high price-tag and therefore it was not affordable for ordinary consumers and even businesses. Video conferencing technology started to make an impact among the ordinary consumers in the late 90s with improvements in IP technology.

Around 2000, companies like Polycom were influential in making the technology accessible to a greater number of consumers.

The Video conferencing which was once considered as luxury is not anymore, a luxury, and nowadays it’s accessible and well-known to anyone and everyone. Nowadays, we have well-equipped video conferencing kiosks deployed at banks to facilitate communication with the banking officials. The technology has become an indispensable aspect of our day-to-day communications.

Video conferencing
contactless conferencing

The Covid 19 pandemic and its implications

During the Covid 19 pandemic, the governments and business alike, preferred contactless communication with the employees, teams and customers. The contactless communication became necessary to facilitate social distancing. Video conferencing made it possible to effectively communicate with others abiding by the social distancing norms. Government authorities resorted to video conferencing to conduct meetings with higher authorities, professionals and subordinates. Businesses relied on video conferencing to pursue important meetings with clients. Recruitments at the time of pandemic was limited. However, urgent recruitments were conducted via video conferencing platforms as it helped both the parties involved. Even though the video conferencing technology was in use across various verticals prior to the pandemic, the video conferencing industry witnessed reasonable traction only during the pandemic times.

Video conferencing and the 5G revolution

5G service is already available in countries like China, US, UK, Philippines etc. Improved speed, and reduced latency are the prime features of the 5G technology. The new technology a huge leap from the 4G services and the benefits associated with the same in connection with video conferencing are commendable.

5G would fully altogether revolutionize the 4G experience of video conferencing. Here are changes that 5G would bring.

  • Improved speed and bandwidth – almost 20x the speed of the existing 4G is something huge. This lets the user perform video-related activities like streaming and conferencing effortlessly. This also facilitates the interconnection of more devices to the network.
  • Enhanced quality of video – the improved speed and bandwidth enhance the quality of the video, thereby facilitating an uninterrupted and seamless video conferencing experience with a high degree of audio and video quality.
  • Better accessibility – The users can perform video conferencing from their comfort with the help of 5G services. This enables businesses to perform meetings via video conferencing apps anytime, and anywhere.
video conferencing 5g

Video conferencing and its implications in self-service kiosk interactions

Video conferencing has become the part and parcel of the everyday conversation nowadays. When it comes to business establishments, the service sector leverages the benefits of this technology to a great extent. The service sector makes use of the video conferencing technology to interact better with the customers and improve the overall customer experience. Let’s examine the scope of video conferencing technology pertaining to various sectors.

Self-service kiosks are widely used in banking sector and other financial institutions. Video conferencing kiosks are used in banks to assist customers in accomplishing specific banking transactions that require additional assistance or guidance. Customers can seek advice from staffs in connection with disbursal of loans, mortgage details and other technical aspects of banking. Withdrawal of large amounts, acquiring KYC details, and on-boarding procedures can be performed via video conferencing. The banking staff can conduct video conferencing sessions from the main branch or head-office without having their physical presence across all branches.

Video conferencing has become very common in the telehealth domain. The technology allows medical practitioners to connect virtually with patients and hospital officials. Doctors may conduct remote monitoring of patients, access patient information and prescribe medicines, if necessary, via video conferencing. And this is possible without conducting personal visits. Doctors and medical professionals used video conferencing to its fullest potential during the times of Covid 19 pandemic.

In 2019, the renowned airport in Istanbul, Turkey had installed video conferencing facility in the airport premises to deal with the growing influx of air travelers. The technology permitted passengers and tourists to make a video call to the concerned executive, whenever they needed assistance. The executive attends the queries of the passengers and offers them necessary guidance. The information related to the availability of flights, flight status, timings and many other vital information can be easily conveyed through video conferencing.

Video conferencing kiosk facilities are available in many of the major colleges and universities across the world. Students are already familiar with wayfinding kiosks that are deployed in large campuses. Through video conferencing, students can easily connect with various department-heads and staffs and sort out their queries. Students can even raise complaints to the college authorities via video conferencing.

Customer service operations are gradually shifting to remote mode. The video conferencing technology serves as a cost-saving mechanism for businesses. The technology helps the customer service professionals do their jobs more efficiently.

When it comes to remote customer care, the businesses need not invest in a physical location or office space. Working in a remote setup can positively impact the employees too. The employees can save the commute time to the work location. Many employees nowadays prefer remote work as it serves their priorities. Video conferencing helps to communicate with the team members, managers and customers alike. Most importantly, the technology helps to reduce stress and improve productivity.