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Life Plus Domestic Work Centers self-Service Kiosk Project

Life Plus Domestic Work center, UAE

Life Plus is a Tadbeer center based in UAE and plays an active role in supplying domestic workers which includes housemaids, nannies, cooks, drivers and others. Tadbeer centers offer domestic worker-oriented services like visa processing, recruitment, training and orientation etc.

The problem statement

Life Plus had to handle several domestic worker applications in a single day, and the applicants were supposed to visit the physical Life Plus branch for the same. This resulted in long lines of applicants waiting for their turn at the counters and caused considerable congestion and service-delays. Moreover, verifying the documents of each and every applicant, one-by-one, became a time-consuming task, delaying the entire operations.

Solution offered

Panashi offered a full-fledged video conferencing kiosk to streamline the operations of Life Plus. Panahsi’s state-of-the-art technology inclusive of the intuitive video conferencing module and document verification facility helped to automate the day-to-day operations of Life Plus. A Tadbeer center agent could perform document verification of the applicants effortlessly, leveraging the benefits of live video chat interactions.

tadbeer life-plus kiosk

Results achieved

  • Panashi’s feature-packed video conferencing kiosk enhanced the service efficiency of Life Plus domestic worker center, thus reducing the Turnaround time by 33%.
  • The live agent could easily cross-check the visa applications via the video conferencing kiosk machine, and approve the service to the customers.
  • The remote agent could manage multiple kiosk machines deployed in strategic location like malls and transportation hubs and coordinate document verification tasks. A single agent could handle a greater number of applications in a specific day, which improved the application throughput by 30%. To add on, Life Plus could significantly reduce the overhead cost of running physical office spaces.
  • The video conferencing kiosk prevented personal visits of the applicants to Life Plus centers and helped to eliminate congestion.
  • The applicants could easily locate the nearest Lifeplus kiosk machine, get their documents scanned easily via the dedicated scanner, and complete the verification process smoothly. The overall convenience, faster and efficient service delivery improved the overall customer experience.